![]() ![]() ![]() These actions force an update of the policy in the back-end environment of Teams. Grant-CsOnlineVoiceRoutingPolicy -Identity "Ken Myer" -PolicyName "RedmondOnlineVoiceRoutingPolicy" Teams administrators should remove the user's OnlineVoiceRoutingPolicy value and set the correct value for the policy as shown in the following example: Grant-CsOnlineVoiceRoutingPolicy -Identity "Ken Myer" -PolicyName $Null Make sure that the user has been assigned a Calling Plan.įor more information about Islands mode, see Understand Microsoft Teams and Skype for Business coexistence and interoperability. Make sure that the user has been assigned a Teams license. The OnlineVoiceRoutingPolicy value isn't set correctly for the user.The user hasn't enabled Enterprise Voice.The user hasn't assigned a Calling Plan.The user hasn't assigned a Teams license.Here are the four possible causes of this issue: Microsoft Teams user can't make outbound calls because the dial pad in the Calls screen in Teams is missing. ![]()
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